What to record when cleaners cannot access a property

Keep a factual record of the blocked visit and the attempts to reach the right contact. The office needs enough information to arrange the next step.

A situation to work through
The crew arrives at 8 am but the building is locked. Record arrival time, the approved contact attempt and the office decision without calling the clean completed.

Work through the decision
Record arrival and the visible barrier to entry. Contact the approved property contact and office through the agreed channel. Wait or leave according to the office decision; record what was authorized before a reschedule or billing review.

Before you hand over the result
Do not invent a completed checklist to close a visit. Billing and rescheduling depend on the agreed service terms.

Worksheet

Scheduled visit
____________________________

Arrival time
____________________________

Access problem
____________________________

Contact attempt
____________________________

Office decision
____________________________

Customer follow-up
____________________________

Acceptance check
The visit record distinguishes arrival, attempted contact and work actually performed.

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