Cleaning complaint follow-up template

Close the loop after reviewing a complaint by stating the action and checking the customer's result. An internal closed status is not a customer response.

A situation to work through
The team revisits the missed surface and the supervisor approves the correction. Tell the customer what was completed and ask whether the reported issue is resolved.

Work through the decision
Confirm which correction was completed and reviewed. Explain that action to the customer in the context of the original complaint. Record their response and reopen the unresolved part if the stated result was not achieved.

Before you hand over the result
Avoid claiming satisfaction without a response. Record no reply separately from confirmed resolution.

Worksheet

Original issue
____________________________

Reviewed finding
____________________________

Action completed
____________________________

Completion date
____________________________

Customer confirmation
____________________________

Remaining step
____________________________

Acceptance check
The record distinguishes action completed, customer confirmation and no response.

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