Cleaning complaint intake worksheet

Capture what the customer observed, where and when, then compare it with the visit record. A useful complaint creates a clear review task.

A situation to work through
The customer says the kitchen was missed. Ask which surface and when they noticed it, then review the checklist and approved visit photos.

Work through the decision
Ask the customer to name the affected area, visit and observed condition. Save the original description, then compare it with the job checklist and available evidence. Assign a reviewer and tell the customer when they will receive the next update.

Before you hand over the result
Do not promise a refund or admit a cause before the office reviews the facts and agreement. Acknowledge the reported problem promptly.

Worksheet

Property
____________________________

Visit date
____________________________

Area
____________________________

Customer observation
____________________________

Available evidence
____________________________

Requested resolution
____________________________

Acceptance check
The complaint has enough detail to investigate and an owner for the response, without a premature conclusion.

https://grooovy.madebydima.online/guides/cleaning-complaint-intake