How to handle a missed cleaning task

Turn a failed checklist item into an explicit correction and a second review. A closed issue should have evidence of the corrected result.

A situation to work through
The restroom mirror is marked incomplete. The supervisor requests a correction, the crew finishes it and the reviewer checks the new result before approving.

Work through the decision
Identify the exact item and expected result. Assign the correction with enough context for the crew to repeat the relevant work. Review the new evidence, then approve or return the item based on the outcome rather than its previous status.

Before you hand over the result
Do not overwrite the original observation with a clean result before the correction occurs. Keep the reason for rework understandable.

Worksheet

Missed item
____________________________

Expected result
____________________________

Correction owner
____________________________

Requested time
____________________________

New evidence
____________________________

Review decision
____________________________

Acceptance check
The correction is verified against the original failed condition before the visit is approved.

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