Pre-existing damage note for a cleaning visit

Record visible damage before work begins and escalate it to the office. A clear description helps separate the starting condition from the work performed.

A situation to work through
A scratch is visible on the entry floor before equipment is brought inside. Record the room, location and time, then let the office review customer communication.

Work through the decision
Pause work around the affected area long enough to document its visible condition. Take an authorized photo that shows location, record the time and notify the office. Continue only according to the company's escalation process.

Before you hand over the result
A photograph is evidence of an observation, not proof of who caused damage. Avoid assigning blame in the note.

Worksheet

Location
____________________________

Observed condition
____________________________

Time noticed
____________________________

Photo reference
____________________________

Office notified
____________________________

Customer response
____________________________

Acceptance check
The record states what was observed before work and who reviewed it, without assigning an unverified cause.

https://grooovy.madebydima.online/guides/cleaning-preexisting-damage