Cleaning invoice follow-up worksheet

Prepare a factual follow-up using the invoice reference, due date and known payment information. Check for payment received through your existing process first.

A situation to work through
The invoice is still marked open, but finance has a bank transfer reference. Reconcile the record before sending an overdue reminder.

Work through the decision
Check the invoice due date and your external payment records. Resolve any unmatched transfer before sending a reminder. If it is still unpaid, send the reference and next action through the approved customer channel and record the reply.

Before you hand over the result
Do not label an invoice overdue without checking its agreed terms. The worksheet is an office process, not automated debt collection.

Worksheet

Invoice reference
____________________________

Amount
____________________________

Due date
____________________________

Recorded payments
____________________________

External payment check
____________________________

Next contact
____________________________

Acceptance check
The follow-up states a verified open balance and avoids chasing a payment already received.

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