Cleaning reschedule request checklist

Treat a reschedule request as a proposed change until the office confirms capacity. Preserve the original arrangement while checking alternatives.

A situation to work through
A customer asks to move Tuesday morning to Thursday afternoon. Check crew availability, travel and property access before sending confirmation.

Work through the decision
Read the requested time against the original visit. Check staffing, travel and access in the proposed window. Offer an alternative if needed and communicate the confirmed arrangement to both customer and crew before treating the request as completed.

Before you hand over the result
Receiving a portal request does not prove the schedule has changed. The customer needs a clear acceptance or alternative.

Worksheet

Original visit
____________________________

Requested window
____________________________

Available alternatives
____________________________

Crew conflict
____________________________

Access check
____________________________

Confirmed time
____________________________

Acceptance check
The customer and crew refer to the same confirmed time, and the original slot is handled consistently.

https://grooovy.madebydima.online/guides/reschedule-cleaning-request