A situation to work through
Two rows use different spellings for one customer while three properties share the same billing contact. Resolve the relationships before applying the import.
CLEANING OPERATIONS GUIDE
Clean duplicates and identify the record type before mapping columns. A dry run should reveal what will be created and what needs attention.
Two rows use different spellings for one customer while three properties share the same billing contact. Resolve the relationships before applying the import.
Keep an untouched copy of the export. Identify the supported entity type and map its identifiers and required fields. Resolve duplicate customer rows and property relationships before starting a dry run on the prepared file.
A file export is not a live integration with the old system. Keep the original file and verify supported fields before importing.
Download the text file and fill it in with your own service details. Keep it with the relevant job record.
The import file has a clear identity mapping and an explicit decision for ambiguous or duplicate records.
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