A situation to work through
The crew arrives at 8 am but the building is locked. Record arrival time, the approved contact attempt and the office decision without calling the clean completed.
CLEANING OPERATIONS GUIDE
What to record when cleaners cannot access a property
Keep a factual record of the blocked visit and the attempts to reach the right contact. The office needs enough information to arrange the next step.
Work through the decision
Record arrival and the visible barrier to entry. Contact the approved property contact and office through the agreed channel. Wait or leave according to the office decision; record what was authorized before a reschedule or billing review.
Before you hand over the result
Do not invent a completed checklist to close a visit. Billing and rescheduling depend on the agreed service terms.
Your working worksheet
Download the text file and fill it in with your own service details. Keep it with the relevant job record.
- Scheduled visit
- Arrival time
- Access problem
- Contact attempt
- Office decision
- Customer follow-up
Check the result
The visit record distinguishes arrival, attempted contact and work actually performed.
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For US cleaning companies with up to 10 cleaning staff: homes, offices, stores and turnovers. After manual approval, start with your real records and editable checklist starters. No training session is required.
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