A situation to work through
A customer asks for an oven clean during a routine visit. The office confirms time and price before the crew treats it as included work.
CLEANING OPERATIONS GUIDE
Cleaning add-on request form
Record extra work separately from the agreed visit so the crew knows what is approved. Keep the original job scope available for comparison.
Work through the decision
Record the requested result and compare it with the existing scope. Estimate added time and check crew capacity. Ask the authorized customer contact to approve the change before updating the job brief; give the crew the final decision.
Before you hand over the result
A customer request is not approval to charge. Confirm the change through your normal agreement process before updating the work.
Your working worksheet
Download the text file and fill it in with your own service details. Keep it with the relevant job record.
- Requested task
- Existing scope
- Extra time
- Price or quote status
- Customer approval
- Visit affected
Check the result
The crew sees either an approved added task or a pending request, with no ambiguity about what to perform.
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Try the workflow
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For US cleaning companies with up to 10 cleaning staff: homes, offices, stores and turnovers. After manual approval, start with your real records and editable checklist starters. No training session is required.
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