A situation to work through
The team revisits the missed surface and the supervisor approves the correction. Tell the customer what was completed and ask whether the reported issue is resolved.
CLEANING OPERATIONS GUIDE
Cleaning complaint follow-up template
Close the loop after reviewing a complaint by stating the action and checking the customer's result. An internal closed status is not a customer response.
Work through the decision
Confirm which correction was completed and reviewed. Explain that action to the customer in the context of the original complaint. Record their response and reopen the unresolved part if the stated result was not achieved.
Before you hand over the result
Avoid claiming satisfaction without a response. Record no reply separately from confirmed resolution.
Your working worksheet
Download the text file and fill it in with your own service details. Keep it with the relevant job record.
- Original issue
- Reviewed finding
- Action completed
- Completion date
- Customer confirmation
- Remaining step
Check the result
The record distinguishes action completed, customer confirmation and no response.
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