A situation to work through
The customer says the kitchen was missed. Ask which surface and when they noticed it, then review the checklist and approved visit photos.
CLEANING OPERATIONS GUIDE
Cleaning complaint intake worksheet
Capture what the customer observed, where and when, then compare it with the visit record. A useful complaint creates a clear review task.
Work through the decision
Ask the customer to name the affected area, visit and observed condition. Save the original description, then compare it with the job checklist and available evidence. Assign a reviewer and tell the customer when they will receive the next update.
Before you hand over the result
Do not promise a refund or admit a cause before the office reviews the facts and agreement. Acknowledge the reported problem promptly.
Your working worksheet
Download the text file and fill it in with your own service details. Keep it with the relevant job record.
- Property
- Visit date
- Area
- Customer observation
- Available evidence
- Requested resolution
Check the result
The complaint has enough detail to investigate and an owner for the response, without a premature conclusion.
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Try the workflow
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For US cleaning companies with up to 10 cleaning staff: homes, offices, stores and turnovers. After manual approval, start with your real records and editable checklist starters. No training session is required.
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