A situation to work through
A scratch is visible on the entry floor before equipment is brought inside. Record the room, location and time, then let the office review customer communication.
CLEANING OPERATIONS GUIDE
Pre-existing damage note for a cleaning visit
Record visible damage before work begins and escalate it to the office. A clear description helps separate the starting condition from the work performed.
Work through the decision
Pause work around the affected area long enough to document its visible condition. Take an authorized photo that shows location, record the time and notify the office. Continue only according to the company's escalation process.
Before you hand over the result
A photograph is evidence of an observation, not proof of who caused damage. Avoid assigning blame in the note.
Your working worksheet
Download the text file and fill it in with your own service details. Keep it with the relevant job record.
- Location
- Observed condition
- Time noticed
- Photo reference
- Office notified
- Customer response
Check the result
The record states what was observed before work and who reviewed it, without assigning an unverified cause.
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For US cleaning companies with up to 10 cleaning staff: homes, offices, stores and turnovers. After manual approval, start with your real records and editable checklist starters. No training session is required.
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