A situation to work through
A customer asks to move Tuesday morning to Thursday afternoon. Check crew availability, travel and property access before sending confirmation.
CLEANING OPERATIONS GUIDE
Cleaning reschedule request checklist
Treat a reschedule request as a proposed change until the office confirms capacity. Preserve the original arrangement while checking alternatives.
Work through the decision
Read the requested time against the original visit. Check staffing, travel and access in the proposed window. Offer an alternative if needed and communicate the confirmed arrangement to both customer and crew before treating the request as completed.
Before you hand over the result
Receiving a portal request does not prove the schedule has changed. The customer needs a clear acceptance or alternative.
Your working worksheet
Download the text file and fill it in with your own service details. Keep it with the relevant job record.
- Original visit
- Requested window
- Available alternatives
- Crew conflict
- Access check
- Confirmed time
Check the result
The customer and crew refer to the same confirmed time, and the original slot is handled consistently.
FREE ACCESS
Try the workflow
with your team.
For US cleaning companies with up to 10 cleaning staff: homes, offices, stores and turnovers. After manual approval, start with your real records and editable checklist starters. No training session is required.
Request free access View plans and access →
Free access. No card required.
Paid access only with your agreement.